FAQs

Where is the jewellery made?

The ranges are designed and assembled in Gisborne, New Zealand from materials sourced worldwide.

What materials do you use? 

Bird of Prey Jewellery champions sustainability and affordability by incorporating hand-craft techniques via local artisans, paired with ethically selected materials collected on travels abroad and from like-minded suppliers.

Gold-plated, sterling silver/alloys and gold-filled components ensure products are accessible, durable and less likely to irritate the skin, for your comfort. Alternatively, niobium earring hooks are used as recommended for irritation-free wear.

We also incorporate nickel-free brass and vintage components which may naturally age and patina over time.

How eco-conscious are your products and packaging?

We strive to use biodegradable packaging and reduce, re-use, and recycle packaging whenever possible. We re-purpose vintage components and use recyclable materials where possible alongside ethically sourced gemstones, vintage beads and items hand-made from raw, natural materials.

We passionately believe in supporting small, local business partners and purchasing organic and earth-friendly products for a healthy, sustainable eco-system.

We post and courier orders in New Zealand in paper wrapped boxes, not plastic. We would be interested in any hemp based packaging you may hear of!

What's the best way to care for my jewellery?

Normal oxidation from air will occur on natural products. This can be minimised by storing in a dry location, preferably in a cloth bag or jewellery box, and separately from other jewellery to prevent scratching. Store away from heat sources, direct sunlight or in vehicles. We recommend you protect jewellery from moisture and dont wear jewellery while bathing or showering. Body products, make-up and hair spray can contain chemicals which may damage your jewellery. Apply before adding jewellery to minimise damage.

Avoid hard knocks, heavy pressure and take care not to bend. Clean with a soft cloth, or silver cleaning cloth for sterling silver items. Do not submerge in water.

Do you gift wrap?

Every item ordered is gift wrapped individually in tissue and boxed, together with other items if there is more than one, wherever possible to minimise waste. Please inform us if you wish to receive your order in separate boxes. Please note this may add slightly to the freight charge. A hand written gift card is available by default if you specify a gift message when you check out.

What forms of payment do you accept?

We accept Visa, Mastercard and American Express credit card payments through a secure online server. All prices are quoted in the currency you select.

Can I cancel my order?

To cancel your order, please contact us within 24 hours of ordering. We cannot cancel orders that have been shipped.

Is my privacy protected when shopping on your website?

All information you provide is kept confidential and is not shared. Bird of Prey Jewellery is committed to protecting your privacy while interacting with our content, products and services. We will never share your information unless you have given us your permission to do so with the exception of mail and email addresses which are shared only with our shipping carrier.

Do you repair damaged items of jewellery?

Yes we will repair faulty Bird of Prey Jewellery items within one month of purchase free of charge. If a piece breaks within a year (during normal wear) we will happily repair it free of charge. After this period we will charge a small repair fee and for any postage. Please email Amanda at shop@birdofprey.co.nz to arrange this. Please return pre-paid and insured via a traceable method with the piece secuely wrapped, including your return address, contact information and request for repair. Refer to our Returns and Exchanges policy regarding shipping.

How do I redeem my 10% off offer as a Bird Club email list member?

We offer a 10% disount on your first purchase from the website as a new club member. This applies to one order per customer, of one or more items, excluding sale items. This offer cannot be combined with any other promotional offer. Once the order has been placed we cannot go in and refund the 10%. The code provided to you by email must be used at the checkout. Enter your details into our Join the Bird-Club page and we will email you a confirmation link to complete the sign up process.

When will my order be shipped?

We endeavour to process orders within 24 hours. In-stock jewellery items will usually be shipped within two business days however, please allow 7-10 business days for order fulfillment and delivery. At Bird of Prey Jewellery we can not always guarantee availability of products as many are limited edition items, made by human hands. If you have ordered an item that is not available or that is delayed, we will notify you of the situation via email. Also if there are items on back order, your order will be held until it can be shipped in its entirety in an effort to curb unnecessary waste and we will keep you informed.

Any orders placed after 11am on a Friday will be fulfilled the following Monday.

What is the shipping cost?

We offer FREE SHIPPING within New Zealand on all purchase totals over NZD $100, and worldwide on purchase totals over NZD $500. Any customs applicable to the country of destination will be the responsibility of the customer, not Bird of Prey Jewellery.

Shipping is calculated during checkout and any goods and services tax applicable will be applied. 

We use our own paper parcel wrapping to reduce plastic wherever possible.

How can I track my order?

You will receive a  confirmation email with a shipment tracking number after your order has shipped. We recommend signing up for text or email updates on the tracking page.  Bird of Prey Jewellery is not liable for lost or stolen packages. If the tracking confirms the package as delivered at the address provided, then neiher the carrier service or Bird of Prey Jewellery is liable. 

Please notify us immediately if the wrong address was inputted during checkout so we can update it before shipping. If the item is already shipped then we are not liable for lost package or delived packages. We recommend calling the freight compay to change the delivery address. We cannot do this for you. Only the recipient on the package can call and change the delivery address. We will not re-ship, replace or refund orders if lost for wrong addresses. It is up to the customer to give correct information. 

Do you ship internationally and what are the conditions?

We offer free shipping with .............to AUS/USA/CA/UK for orders over NZD $500. All international orders are subject to any duties/customs taxes on delivery at the expense of the customer. The customer is responsible to know the customs policy applicable to the country. 

In the event of a late arrival, please follow the tracking number associated with your order sent in the shipping confirmation email. If the package is pending pleasecheck with your local custos office as it may be held there. We are not responsible for a lack of communication from customs offices and their customers.

Any international returns including repairs and replacements are at the expense of the customer. We are not liable for lost returns, under any circumstances. We recommend using a shipping courier with tracking sevices to ensure the shipment of your return.

Can I exchange or return my order for a refund?

As a small business we appreciate your support and understanding that we offer exchanges only, no refunds. Customised and sale items are considered final sale. 

Bird of Prey Jewellery will accept items for exchange, on anything you are not happy with when returned, postmarked within 14 days of the delivery date, in new and unworn condition and in the original packaging. Items received as gifts may be exchanged for another item of equal value within 30 days of purchase. We will endeavour to return the exchange to you within two weeks of receipt. In extenuating circumstances and on an individual basis we reserve the right not to accept the return. Shipping and handling fees are non-refundable and the return shipping charges are the responsibility of the customer.

Bird of Prey Jewellery is not responsible for items lost or damaged in transit or any shipping fees. Please make sure all packages have a tracking number to ensure safe delivery of your return.

To return or exchange items please contact Amanda at shop@birdofprey.co.nz and include the original invoice or packing slip in the package and send items back to us at the following address:

Bird of Prey Jewellery

attn: returns

12 Wilson Street

Gisborne 4010

New Zealand

If the item was shipped under a free shipping promotion, we will credit your account less the actual cost of shipping.

Bird Of Prey Jewellery reserve the right to update this information at any time.