FREE SHIPPING WITHIN NZ ON ORDERS ABOVE $100 NZD.                            NEW COLLECTION COMING SOON!

FAQs

Our hand-made jewellery facts and your questions answered!

 

Is my privacy protected when shopping on your website?

All information you provide is kept confidential and is not shared. 

Bird of Prey Jewellery are committed to protecting your privacy while interacting with this content, products and services. Your information will never be shared unless you have given your permission to do so with the exception of mail and email addresses which are shared only with the shipping carrier.

Can I exchange or return my order for a refund?

Bird of Prey Jewellery offer easy refunds and exchanges, however any customised or sale items are considered final sale and cannot be refunded or exchanged.

Bird of Prey Jewellery will accept items for exchange, or refund, on anything you are not happy with when returned, postmarked within 14 days of the delivery date, in new and unworn condition and in the original packaging. 

Bird of Prey will endeavour to refund or return the exchange to you within two weeks of receipt. On an individual basis Bird of Prey Jewellery reserve the right not to accept the return, in extenuating circumstances. 

Shipping and handling fees are non-refundable and the return shipping charges are the responsibility of the customer.

Items received as gifts may be exchanged for another item of equal value within 30 days of purchase. 

Bird of Prey Jewellery is not responsible for items lost or damaged in transit or any shipping fees. Please make sure all packages have a tracking number to ensure safe delivery of your return.

To return or exchange items please contact Amanda at shop@birdofprey.co.nz and you will be issued an exchange/return slip with the order details with instructions for returning the product. 


Items are to be returned to the following address:

Bird of Prey Jewellery

attn: Returns

12 Wilson Street

Gisborne 4010

New Zealand


If the item was shipped under a free shipping promotion, we will credit your account less the actual cost of shipping.

What forms of payment do you accept?

Bird of Prey Jewellery accept Visa, Mastercard and American Express credit card payments through Stripe, a secure online server. All prices are quoted in the currency you select. You will be transferred to the secure Stripe payment gateway on the next page.

If you wish to pay via direct banking, please select the Online Banking option at checkout and follow the prompts. Pay by this method if you have online banking access with your own bank. Our bank account number will be listed on the next page.

Alternatively you can also pay with Laybuy. Laybuy lets you receive your online purchase now and spread the total cost over 6 weekly automatic payments of $6.00. Interest Free. Late fees may be charged for missed payments.

Can I cancel my order?

To cancel your order, please contact Bird of Prey within 24 hours of ordering. We cannot cancel orders that have already been shipped.

What is the shipping cost?

Bird of Prey Jewellery offer tracked, FREE SHIPPING by post or courier within New Zealand on all purchase totals over NZD $100, and worldwide on purchase totals over NZD $500. Any customs applicable to the country of destination will be the responsibility of the customer, not Bird of Prey Jewellery.

The shipping cost is calculated during checkout and any goods and services tax applicable will be applied. 

If you live in or near Gisborne, feel free to pick up your order, by arrangement. Select the Pick Up By Arrangment freight option when you Check Out.

Bird of Prey use paper parcel wrapping to reduce plastic and the cost to you, wherever possible.

Do you ship internationally and what are the conditions?

Bird of Prey offer tracked free shipping with NZ Post International Airmail anywhere in the world for orders over NZD $500. All international orders are subject to any duties/customs taxes on delivery at the expense of the customer. The customer is responsible to know the customs policy applicable to the country. The cost of postage on orders up to NZD $500 will be calculated at checkout.

In the event of a late arrival, please follow the tracking number associated with your order sent in the shipping confirmation email. If the package is pending please check with your local customs office as it may be held there. Bird of Prey Jewellery are not responsible for a lack of communication from customs offices and their customers.

Any international returns including repairs and replacements are at the expense of the customer. Bird of Prey Jewellery are not liable for lost returns, under any circumstances. Use a shipping courier with tracking services to ensure the shipment of your return.

When will my order be shipped?

Bird of Prey endeavour to process orders within 24 hours. In-stock jewellery items will usually be shipped within two business days however, please allow 7-10 business days for order fulfillment and delivery. Bird of Prey Jewellery can not always guarantee availability of products as many are limited edition items, made by human hands. 

If you have ordered an item that is not available or that is delayed, you will receive a notification of the situation via email. Also if there are items on back order, your order will be held until it can be shipped in its entirety in an effort to curb unnecessary waste and we will keep you informed.

Any orders placed after 11am on a Friday will be fulfilled the following Monday.

How can I track my order?

You will receive a  confirmation email with a shipment tracking number after your order has shipped. I recommend signing up for text or email updates on the tracking page.  Bird of Prey Jewellery is not liable for lost or stolen packages. If the tracking confirms the package as delivered at the address provided, then neither the carrier service nor Bird of Prey Jewellery is liable. 

Please notify Bird of Prey immediately if the wrong address was inputted during checkout so I can update it before shipping. If the item is already shipped then Bird of Prey Jewellery are not liable for any lost packages or undelivered packages. I recommend calling the freight company to change the delivery address. I cannot do this for you. Only the recipient on the package can call and change the delivery address. 

Bird of Prey Jewellery will not re-ship, replace or refund orders if lost for wrong addresses. It is up to the customer to give correct information.

Where is the jewellery made?

The ranges are designed and assembled in Gisborne, New Zealand from materials sourced worldwide and are hand-made locally.

What materials do you use?

Bird of Prey Jewellery champions sustainability and affordability by incorporating hand-craft techniques via local artisans, paired with ethically selected materials collected on travels abroad and from like-minded suppliers.

Gold-plated, sterling silver/alloys and gold-filled components ensure products are accessible, durable and less likely to irritate the skin. I use niobium earring hooks as an excellent irritation-free alternative to cheap alloys commonly used.

I now use Argentium Sterling Silver wire for ear wires, superior to conventional sterling silver in many ways that benefit you and preserve the environment. This alloy is nickel free, reducing the chance of irritation and the raw silver component is recycled (and that's traceable). Argentium’s excellent firestain resistance eliminates hazardous processes associated with removing it.  

I also incorporate nickel-free brass and vintage components which may naturally age and patina over time.

How eco-friendly are your products and packaging?

Bird of Prey strive to use biodegradable packaging and reduce, re-use, and recycle whenever possible. Vintage components and recyclable materials are used where possible alongside ethically sourced or man-made gemstones, vintage beads and items hand-made from raw, natural materials.

Bird of Prey Jewellery passionately believe in supporting small, local business partners and purchasing organic and earth-friendly products for a healthy, sustainable eco-system. Our website platform is based in and operated within New Zealand.

Orders in New Zealand are couriered or posted in paper wrapped boxes, not plastic, however some recycled packaging may be used.

Do you repair damaged items of jewellery?

Yes Bird of Prey will repair faulty Bird of Prey Jewellery items, within one month of purchase, free of charge. 

If a piece breaks within a year (during normal wear) I will happily repair it free of charge. After this period I will charge a small repair fee and for any postage. Please email amanda@birdofprey.co.nz to arrange this. 

Please return pre-paid and insured via a traceable method with the piece securely wrapped, including your return address, contact information and request for repair. Refer to the Returns and Exchanges policy regarding shipping.

How do I redeem my 10% off offer as a Bird Club email list member?

Bird of Prey offer a 10% discount on your first purchase from the website as a new club member. This applies to one order per customer, of one or more items, excluding sale items. 

This offer cannot be combined with any other promotional offer. Once the order has been placed I cannot go in and refund the 10%. The code provided to you by email must be used at the checkout. Enter your details into the Join the Bird-Club page and you will receive your discount code via email.

What's the best way to care for my jewellery?

Normal oxidation from air will occur on natural products. This can be minimised by storing in a dry location, preferably in a cloth bag or jewellery box, and separately from other jewellery to prevent scratching. 

Store away from heat sources, direct sunlight or in vehicles. Protect jewellery from moisture and don't wear jewellery while bathing, showering or swimming

Body products, make-up and hair spray can contain chemicals which may damage your jewellery so it is best to apply them before adding accessories to minimise damage.

Avoid hard knocks, heavy pressure and take care not to bend jewellery. 

Clean with a soft cloth, or silver cleaning cloth for sterling silver items. Do not submerge in water.

You can safely clean your cubic zirconia jewellery with a gentle detergent. Be sure to rinse thoroughly to avoid leaving a residue that would dull the gem's shine.

Do you gift wrap?

Every item ordered is gift wrapped individually in tissue and boxed, together with other items if there is more than one, wherever possible to minimise waste. 

Please inform me if you wish to receive your order in separate boxes. A hand written gift card is available if you specify a gift message when you check out.

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Phone: +64 27 973 1642 New Zealand

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